We are Semantic. We are here to help.
Support is available in business hours - 9am-5pm UK time.
Support requests
Send your requests to support@semantic.co.uk for the fastest response. This inbox is monitored throughout the day and makes sure your message gets to the right person.
Out-of-hours or big emergencies
If you have an Out-Of-Hours support contract please refer to the details within. Otherwise, we offer Emergency Out-of-Hours support on a best-efforts basis.
We monitor client sites for outages, so if a site is offline we are likely already be aware of your problem and will do our best to try basic troubleshooting (like restarting) as soon as possible on a best efforts basis.