ICSA: The Governance Institute

We help with design, strategy, training and ongoing feature development.

Fact file

Client: Since 2013

Website: https://www.icsa.org.uk

ICSA is a professional body all about governance.  We predominently work with the London team, but it's a global organisation.  Our approach with them is slightly different to other clients, as we don't actually develop their site.  This is done in-house, but we do help them with design, templates, strategy and reporting/optimisation.

This works well, as it frees us up to look at the really challenging problems that make big differences.  Whether that's reworking their approach to communicating their new Competency Framework, or developing customised Analytics tracking to bring their systems together.  

We were instrumental in helping them make their first responsive site, and they are really strongly engaged to constantly look to improve the site and the ROI they get from it.

“thank you and the team for all the hard work ”
The ICSA

Highlights

Our work with ICSA is varied and challenging - we love it!

  • Development of sitewide responsive templates
  • Ongoing audits and critical analysis
  • Ongoing User Testing videos and reporting
  • Analytics consultancy and monitoring
  • System customisations and theming
  • Strategic area reviews and updates
  • Implementation of ICSA Digital Team internal communication tools

Related articles